NATIVE MOBILE (iOS & Android)

SmartHealth

My Contribution

UX strategy • Agile coaching • UX/PO mentorship • UI design • UX Writing

Tools

Figma • Jira • AhHa • Confluence • Mural • Lucid Chart

* NDA prevents saving this information outside private presentation..

About

SmartHealth helps patients, caregivers, and employees easily use and manage their healthcare benefits. From searching and finding care to reviewing claims, SmartHealth empowers users on their wellness journey.

SmartHealth

Opportunities

Product Problem Statement:

The current way our users manage their benefits and search for care focused primarily on interpersonal interaction over digital individual empowerment. SmartHealth will address this by providing a digital self-service platform for finding care, managing claims, and reviewing benefits so users can feel more confident and empowered in their healthcare experience.

Improve discoverability of medical care for users with a variety of needs, motivations, and variable insight into the claims process.

1

Expand and deepen user insight into their medical benefits and how to use them effectively.

2

Provide users with real-time information on medical claims, status, and additional information needed for medical care.

3

Initial Challenges

Collaboration through conflicting methods and processes.

Low Team Trust

Data Viability

Data not been fully vetted against business requirements.

Accessibility

Accessibility needs of users not prioritized.

Business priorities misaligned with immediate user needs and available data.

Misalignement

What I Did

  • Performed E2E heuristic assessment to identify usability violations and accessibility needs.

  • Conducted team health and agile assessment to inform changes within team process.

  • Coached team in agile process and strategy, story writing, communication, and accessibility,

  • Mentored team in application of personas/research in strategy and daily decision-making

  • E2E design of “Search" (including profile pages): wireframes, lo-fi mocks, hi-fi mocks, prototypes.

  • Collaborated on design for pharmacy, benefits, and claims.

  • Mentored team in change management and leadership.

SSO Sign-in & Account Management
Search to Find Care

Visualizing Team Process & Agreements

Deep Dive: Improving team experience

Team experience fuels user experience and it’s imperative to address issues of trust, collaborate on process, and implement feedback to improve process. When I joined the team, there was clear struggle to act on agreements and practice agile principles. I led the team in a progressive conversation where we:

  • Identified what wasn’t working for each team member

  • Assessed various agile approaches and team preferences

  • Collaborated on team working agreements

  • Created individual accountability via continuous feedback.

Final Solution

  • Improved team coordination as evidenced by increased velocity, fewer blockers.

  • Implemented WCAG 2.1 standards throughout the app while improving team insight and understanding.

  • Discovered effective integration with larger family system of applications.

I’d love to learn more about what you’re working on, what the vision is for the future, and how we can collaborate to create something truly amazing.